South Africa - Now The World's New First Choice for Outsourced Call Centre and BPO Operations  
  Reduce Call Centre Operational Costs By As Much As 60% Whilst Achieving 100% 'World Class' Service Quality  
 

 
 

First conceived by Rod Jones in 1999, the CallCentreCity project envisages the construction and operation of large-scale (2000+ seat), multiple client call centre, contact centres and BPO operations based on the principles of shared infrastructural and technical resources to deliver significant economies of scale and operational efficiencies. Now fully developed as a practical and financially viable business solution, the CallCentreCity Group is poised to provide the local and international contact centre/BPO outsource business community with world class operational infrastructure and operational resources.

THE BENEFITS & ADVANTAGES

  
  • No Capital Outlay
  • Economies of scale
  • Off-balance sheet Lease/Rental Operational Costs
  • Ideal Locations
    - Close to Labour Pools, Public Transport
  • Fully managed Site Facilities  
  • State-of-The-Art Technologies
  • Infinite technical flexibility (What you need, when you need it)
  • High Scalability - Rapid Ramp-up of operations
  • World Class Operational Environment
    - Space Planning, Architecture, Ergonomics, Furnishings, Acoustics etc
 

INVESTMENT OPPORTUNITIES 
Internationally respected business analysts, McKinsey & Co, predict that by 2008 an estimated US$50-60 Billion will have been spent by major US and European corporations on offshore / Call Centre / Contact Centre and Business Process  outsourcing.  McKinsey are also confident that South Africa will attract a significant portion of this phenomenal opportunity and in so doing, will create upwards on 100,000 new, sustainable call centre/BPO jobs. This potentially manifests as in   excess of One Million square meters (10 million square feet) of real estate much or which will need to be custom-built to accommodate this growth.
As an investor in a CallCentreCity operational site, you will earn a significantly higher than average return on investment by sharing in the benefits of the phenomenal growth of the international contact centre and Business Process Outsourcing industry. Investment opportunities are available throughout South  and Southern Africa. Our flexible business model is open for negotiations in Joint Ventures, Co-Ownership, Franchise-type  or as hybrid Investor/Tenant/User business relationships.
 

  
  OPERATOR OPPORTUNITIES
 As a large-scale outsource contact centre or BPO operator the CallCentreCity operational model will provide you with all of the above benefits to allow you to focus on operational excellence and leaving infrastructure, technologies and facilities management to specialists.		  
  • No Capital outlay
  • 'World Class' Technologies on demand
  • Highly scalable
  • 'Turnkey Solutions'; if required (Staffing, Systems Integration, Operational Management etc.)
 

FOR MORE INFORMATION
For more information about the CallCentreCity project in South Africa please contact the project managers:


eMail   rodjones@callcentrecity.com  or rod@rodjones.co.za 
Telephone/Fax : +27 11 465-6768  Cellular/Mobile +27 (0)82568-9976
Visit www.rodjones.co.za

 
  For more information about the South African and All African Contact Centre Industry visit us at The Contact Industry Hub.
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